Shipping policy

🌱 Sustainability Note

To help reduce environmental impact, all orders are shipped in boxes to ensure protection while minimizing unnecessary packaging.

CANADA

INTERNATIONAL SHIPPING TIME & RATES

**We ship from Canada.

COUNTRY	METHOD	TIME	COST
USA **Duties and taxes included. No additional charges at delivery.	Standard	10-14 business days	USD $9.27
Australia **Duties and taxes included. No additional charges at delivery.	Standard	10-15 business days	AUD $28.34
Europe **Duties and taxes included. No additional charges at delivery.	Standard	10-15 business days	CAD $25.99
United Arab Emirates **Duties and taxes included. No additional charges at delivery.	Standard	10-15 business days	AED 69.8

Orders are typically dispatched within 24–48 hours, Monday–Friday.
Orders placed over weekends or Canadian public holidays will be dispatched the next business day.
You will receive a tracking number via email once your order ships.

Most orders are authorized to leave without signature.
If you are not home, the carrier will leave your package in a safe place and capture a photo as proof.
Track your package using the tracking link provided in your email.

If your order includes both in-stock and pre-order items, the entire order will ship once the pre-order item arrives.
To receive in-stock items sooner, place separate orders.
Pre-orders cannot be canceled once placed.

Check your tracking info first; most delays resolve within a few extra days.
If your package is lost, contact our customer service. Verified lost orders will receive a full refund to the original payment method within 3–5 business days.

If your item arrives damaged, defective, or not as described, please contact us within 14 days of delivery with your order number and a short video or photo showing the issue.

✔ A prepaid return shipping label will be provided
✔ Once the return is received and reviewed, a full refund will be issued to your original payment method

We accept returns and exchanges within 14 days of delivery.

Items must be unused, unworn, and in original condition, with all tags attached.
Exchanges are available, allowing you to exchange your size and receive your new item.
For all returns and exchanges, we will provide a return shipping label.
A handling fee will be deducted to cover the cost of return shipping and shipping out your exchange.
Approved returns will receive store credit in CAD, excluding original shipping fees.