Shipping policy

At Déesse Blanche Fashion, we are committed to delivering chic, high-quality clothing from around the world directly to your doorstep. Please review the policy below before placing your order.

Order Processing Time

  • Orders are typically processed within 2–3 business days after payment is confirmed.

  • You will receive a shipping confirmation email once your order is dispatched, including a tracking number.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Estimated Delivery Times
Region Estimated Delivery Time
Canada 8-14 business days
USA, UK & Europe 15–20 business days
Australia & NZ 15–20 business days
PLEASE NOTE
  • We do NOT deliver to PO BOX
  • Online orders are not processed over weekends or public holidays.
DELIVERY

Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

Canadian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order. 

International customers: Please contact your local post office in your country to reschedule redelivery for when you are available to collect. 

ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours between Monday to Friday for your tracking number Via email.

If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

CUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS (OUSIDE CANADA)

Customers can be charged for buying & importing products into their country.

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.

Please note, Déesse Blanche Fashion does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

In the event a parcel is unclaimed or duties & taxes are refused, our carriers will attempt to redeliver. If the carriers are unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If the parcel is returned to sender, return costs incurred by our carriers will be deducted from the customers store credit amount.

PRE ORDERS

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately. 

Please note, pre-orders cannot be cancelled once made. 

RETURN TO SENDER

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

DELAYS & LOST IN TRANSIT

Unfortunately, Déesse Blanche Fashion is not held responsible for lost or stolen packages or delays in transit.

Déesse Blanche Fashion does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 

There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. 

Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us.

📧 Email: deesseblanchefashion@gmail.com
🕒 Customer Support Hours: Monday to Friday, 11:00 AM – 9:00 PM (EST)