Shipping policy

Processing time: 3 - 4 business days

Your shipping timeframe below begins once processing is complete.

Shipped via trusted carriers including UPS, Canada Post, Purolator, DHL and FedEx.

Once your order is placed, you will receive a confirmation email with your order number. Using your order number and email, you can track your order’s progress and view updates at any time on our website.

📦 Packaging

Carefully packed in boxes to ensure your dress arrives in perfect condition.

CANADA

We do NOT deliver to PO BOX
Processing time: 3 - 4 business days

Your shipping timeframe below begins once processing is complete.

METHOD	PROVINCE	SHIPPING TIME	COST
Standard	ONTARIO, QUEBEC	5 - 7 business days	CAD $14.99
Standard Saver	ONTARIO, QUEBEC	7 - 9 business days	CAD $7.99
Free Shipping	ONTARIO, QUEBEC	5 - 7 business days	FREE for orders over CAD $300
Standard	Other Provinces	6 - 8 business days	CAD $25.99
Standard Saver	Other Provinces	8 - 10 business days	CAD $9.99
Free Shipping	Other Provinces	6 - 8 business days	FREE for orders over CAD $300

INTERNATIONAL SHIPPING TIME & RATES

**We ship from Canada and We do NOT deliver to PO BOX

Processing time: 3 - 4 business days

Your shipping timeframe below begins once processing is complete.

COUNTRY	METHOD	SHIPPING TIME	COST
USA **Duties and taxes included. No additional charges at delivery.	Standard	7 - 10 business days	USD $11.99
Australia **Duties and taxes included. No additional charges at delivery.	Standard	9 - 12 business days	AUD $22.99
New Zealand **Duties and taxes included. No additional charges at delivery.	Standard	9 - 12 business days	NZD $27.99
Bahrain **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	AED 152.34
United Arab Emirates **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	AED 64.99
Saudi Arabia **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	SAR 105.99
Qatar **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	QAR 155.99
Switzerland **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	CHF 13.86
	Standard	6 - 8 business days	CHF 21.99
Sweden **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	KR 148.72
	Standard	6 - 8 business days	KR 232.99
France **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€ 12.78
	Standard	6 - 8 business days	€ 23.99
Italy **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€15.92
	Standard	6 - 8 business days	€ 25.99
Spain **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€ 12.78
	Standard	6 - 8 business days	€ 23.99
Ireland **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€ 12.85
	Standard	6 - 8 business days	€ 23.99
Belgium, Germany, Netherland, Austria **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€ 12.78
	Standard	6 - 8 business days	€ 23.99
Bulgaria **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€41.72
	Standard	6 - 8 business days	€ 78.99
Czechia **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	Kč 314.99
	Standard	6 - 8 business days	Kč 578.99
Denmark **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	KR 172.97
	Standard	6 - 8 business days	KR 201.99
Hungary **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	Ft 6,176.00
	Standard	6 - 8 business days	Ft 8,176.00
Iceland **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	KR 2,048.00
	Standard	6 - 8 business days	KR 2,847.00
Romania **Duties and taxes included. No additional charges at delivery.	Standard Saver	10 - 12 business days	lei 158.72
Poland **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	zł 92.99
	Standard	6 - 8 business days	zł 125.99
Norway **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	KR 179.62
	Standard	6 - 8 business days	KR 228.99
United Kingdom **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	£12.85
	Standard	6 - 8 business days	£ 23.99
Monaco **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€ 12.78
	Standard	6 - 8 business days	€ 23.99
Portugal **Duties and taxes included. No additional charges at delivery.	Standard Saver	8 - 10 business days	€ 23.72
	Standard	6 - 8 business days	€ 30.99
Lithuania **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	£12.76
Greece **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	€ 23.28
South Korea **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	₩ 23,770
Japan **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	¥ 2,514
Singapore **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	$ 23.92 SGD

PLEASE NOTE

Business days: Monday to Friday (excluding weekends and Canadian public holidays).

DELIVERY

Most orders are authorized to leave without signature.
If you are not home, the carrier will leave your package in a safe place and capture a photo as proof.

DELAYS & LOST PACKAGES

Check your tracking info first; most delays resolve within a few extra days.
If your package is lost, contact our customer service. Verified lost orders will receive a full refund to the original payment method within 3–5 business days.

RETURNS, EXCHANGES & REFUNDS

FAULTY OR DAMAGED ITEMS - FULL REFUND

We work hard to ensure every piece from our collections arrives to you in perfect condition. However, in the unlikely case of an item being delivered as faulty, we request that we are notified via lodging a return within 14 days of delivery and we will be happy to provide you with a full refund.

We are able to do this on the proviso that when lodging your return you select 'Arrived Defective', include a description of the fault, and upload an image / a video. This will then be assessed by our customer service team and a free returns label will be provided. If the fault is noticed after wearing the item, please include this information when describing the fault in the portal.

Faulty Refunds will be processed within 5 - 7 business days back to the original payment method once the return has been received by our warehouse.

CHANGE OF MIND RETURNS OR EXCHANGES

We accept returns and exchanges within 14 days of delivery.

Items must be unused, unworn, and in original condition, with all tags attached.
Exchanges are available, allowing you to exchange your size and receive your new item.
For all returns and exchanges, we will provide a return shipping label.
In Canada: Approved returns/exchanges will receive store credit. Original shipping fees and the cost of the return shipping label will be deducted from the store credit amount.
For Countries (with taxes and duties included): Approved returns/exchanges are eligible for store credit only. Original shipping fees, prepaid duties, and taxes will be deducted from the store credit amount.
Other Countries (without taxes and duties included): Approved returns/exchanges will receive store credit only. Original shipping fees will be deducted from the store credit amount.