Shipping policy

Processing time: 3 - 4 business days

Your shipping timeframe below begins once processing is complete.

Shipped via trusted carriers including UPS, Canada Post, Purolator, DHL and FedEx.

Once your order is placed, you will receive a confirmation email with your order number. Using your order number and email, you can track your order’s progress and view updates at any time on our website.

📦 Packaging

Carefully packed in boxes to ensure your dress arrives in perfect condition.

CANADA

We do NOT deliver to PO BOX
Processing time: 3 - 4 business days

Your shipping timeframe below begins once processing is complete.

METHOD	PROVINCE	SHIPPING TIME	COST
Standard	ONTARIO, QUEBEC	5 - 8 business days	CAD $9.99
Free Shipping	ONTARIO, QUEBEC	5 - 8 business days	FREE for orders over CAD $300
Standard	Other Provinces	6 - 9 business days	CAD $15.99
Free Shipping	Other Provinces	6 - 9 business days	FREE for orders over CAD $300

INTERNATIONAL SHIPPING TIME & RATES

**We ship from Canada and We do NOT deliver to PO BOX

Processing time: 3 - 4 business days

Your shipping timeframe below begins once processing is complete.

COUNTRY	METHOD	SHIPPING TIME	COST
USA **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	USD $11.99
Australia **Duties and taxes included. No additional charges at delivery.	Standard	9 - 12 business days	AUD $22.99
New Zealand **Duties and taxes included. No additional charges at delivery.	Standard	9 - 12 business days	NZD $27.99
Bahrain **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	AED 152.34
United Arab Emirates **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	AED 64.99
Saudi Arabia **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	SAR 105.99
Qatar **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	QAR 155.99
Switzerland **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	CHF 16.99
Sweden **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	KR 178.99
France **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€ 17.99
Italy **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€18.99
Spain **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€ 15.99
Ireland **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€ 16.99
Belgium, Netherland, Austria **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€ 16.99
Bulgaria **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€52.99
Germany *Duties and taxes NOT included	Standard	6 - 9 business days	€ 16.99
Czechia **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	Kč 414.99
Denmark **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	KR 181.99
Hungary **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	Ft 6,976.00
Iceland **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	KR 2,448.00
Romania **Duties and taxes included. No additional charges at delivery.	Standard	8 - 11 business days	lei 158.72
Poland **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	zł 92.99
Norway **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	KR 199.62
United Kingdom **Duties and taxes included. No additional charges at delivery.	Standard Saver	6 - 9 business days	£15.99
Monaco **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€ 15.99
Portugal **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€ 25.99
Finland **Duties and taxes included. No additional charges at delivery.	Standard	6 - 9 business days	€ 21.77
Lithuania **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	£12.76
Greece **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	€ 23.28
South Korea **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	₩ 23,770
Japan **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	¥ 2,514
Singapore **Duties and taxes included. No additional charges at delivery.	Standard	9 - 11 business days	$ 23.92 SGD

PLEASE NOTE

Business days: Monday to Friday (excluding weekends and Canadian public holidays).

DELIVERY

Most orders are authorized to leave without signature.
If you are not home, the carrier will leave your package in a safe place and capture a photo as proof.

PICKUP

Pickup is available at:

Déesse Blanche Fashion
2908 Highway 7
Concord, ON L4K 0K5
Canada

Pay on Pickup Available

Prefer to pay when you collect your order? We offer Pay on Pickup for all pickup orders.

Simply choose Pay Cash for Pickup Orders at checkout and pay in cash when you arrive to collect your order.

Please note: Pay on Pickup is available for local pickup orders only and is not available for shipped orders.

DELAYS & LOST PACKAGES

Check your tracking info first; most delays resolve within a few extra days.
If your package is lost, contact our customer service. Verified lost orders will receive a full refund to the original payment method within 3–5 business days.

RETURNS, EXCHANGES & REFUNDS

FAULTY OR DAMAGED ITEMS - FULL REFUND

We take great care to ensure every item from our collections arrives in perfect condition. However, in the unlikely event that you receive a faulty item, please notify us within 14 days of delivery, and we will be happy to provide a full refund.

Please include a description of the fault and upload clear photos or a video for review. Our customer service team will assess the issue, and if approved, a prepaid return label will be provided. If the fault becomes noticeable after the item has been worn, please include this detail when describing the issue.

Once the returned item has been received by our warehouse, faulty-item refunds will be processed back to the original payment method within 5 - 7 business days.

CHANGE OF MIND RETURNS OR EXCHANGES

We accept returns and exchanges within 14 days of delivery.

Items must be unused, unworn, and in original condition, with all tags attached.
Exchanges are available, allowing you to exchange your size and receive your new item.
For all returns and exchanges, we will provide a return shipping label.
In Canada: Approved returns/exchanges will receive store credit. Original shipping fees and the cost of the return shipping label will be deducted from the store credit amount.
For Countries (with taxes and duties included): Approved returns/exchanges are eligible for store credit only. Original shipping fees, prepaid duties, and taxes will be deducted from the store credit amount.
Other Countries (without taxes and duties included): Approved returns/exchanges will receive store credit only. Original shipping fees will be deducted from the store credit amount.

RETURN TO SENDER

Any orders returned to us due to an incorrect, incomplete, invalid, or outdated shipping address will receive an automatic store credit for the value of the items purchased, less all non-refundable costs incurred, including but not limited to original shipping charges, return shipping charges, duties and taxes (for orders outside Canada), brokerage fees, and any other carrier-imposed fees. The remaining balance will be issued as store credit, which may be used toward a new order.

Please note:
Store credit does NOT expire.
Accessories and items marked SALE are not eligible for return unless faulty.