Refund policy

FAULTY OR DAMAGED ITEMS - FULL REFUND

We work hard to ensure every piece from our collections arrives to you in perfect condition. However, in the unlikely case of an item being delivered as faulty, we request that we are notified via lodging a return within 14 days of delivery and we will be happy to provide you with a full refund.

We are able to do this on the proviso that when lodging your return you select 'Arrived Defective', include a description of the fault, and upload an image / a video. This will then be assessed by our customer service team and a free returns label will be provided. If the fault is noticed after wearing the item, please include this information when describing the fault in the portal.

Faulty Refunds will be processed within 5 - 7 business days back to the original payment method once the return has been received by our warehouse.

CHANGE OF MIND RETURNS OR EXCHANGES

We accept returns and exchanges within 14 days of delivery.

Items must be unused, unworn, and in original condition, with all tags attached.
Exchanges are available, allowing you to exchange your size and receive your new item.
For all returns and exchanges, we will provide a return shipping label.
In Canada: Approved returns/exchanges will receive store credit. Original shipping fees and the cost of the return shipping label will be deducted from the store credit amount.
For Countries (with taxes and duties included): Approved returns/exchanges are eligible for store credit only. Original shipping fees, prepaid duties, and taxes will be deducted from the store credit amount. Customers are responsible for any customs duties, taxes, brokerage fees, or clearance fees charged when the package is returned to us. Store credit will only be issued once the return is successfully delivered and inspected.
Other Countries (without taxes and duties included): Approved returns/exchanges will receive store credit only. Original shipping fees will be deducted from the store credit amount. Customers are responsible for any customs duties, taxes, brokerage fees, or clearance fees charged when the package is returned to us. Store credit will only be issued once the return is successfully delivered and inspected.

Store credit does NOT expire.
Accessories and items marked FINAL SALE are not eligible for return or exchange unless faulty.

To submit your return or exchange for store credit, please CLICK HERE

RETURN TO SENDER

Orders returned to our warehouse as undeliverable (for example, due to an incorrect or incomplete address) will receive a store credit for the value of the items, excluding original shipping fees.

To understand why your parcel was returned, please contact the shipping carrier directly using your tracking number.