Refund policy

Déesse Blanche Fashion - Canadian Brand

FAULTY OR DAMAGED ITEMS

We take great care to ensure every item from our collections arrives in excellent condition. However, in the unlikely event that you receive a faulty or damaged item, please notify us within 14 days of delivery.

Please provide a description of the issue along with clear photos and/or a video showing the fault. Our customer service team will review the information provided and may request additional photos or details if necessary.

If the item is confirmed to be faulty or damaged and a return is required, we will provide a prepaid return shipping label. Please note that approval of a return request does not constitute final confirmation of a manufacturing fault. The item will be inspected by our returns team upon arrival.

Once the returned item has been received and inspected by our warehouse, an approved faulty-item refund will be issued to the original payment method within 5-7 business days.

If a fault only becomes noticeable after the garment has been tried on or worn, please include this information when contacting us so our team can properly assess the issue.

MINOR, REPAIRABLE IMPERFECTIONS

Each garment is carefully inspected, steamed or ironed, and prepared by our team before shipment. Due to the delicate nature of certain fabrics and handcrafted details, minor imperfections may occasionally be missed during inspection.

For minor, easily repairable imperfections that do not materially affect the garment's overall appearance, fit, structure, or intended use, we may offer a reasonable partial refund or repair allowance to help cover the cost of having the item professionally touched up by a local tailor.

Examples may include a minor stitching issue, or other minor repairable imperfection.

Each claim is assessed individually based on the nature and severity of the issue.

CHANGE OF MIND RETURNS OR EXCHANGES

We accept returns and exchanges within 14 days of delivery.

We do not provide refunds for returns, this includes change of mind or incorrect size changes.
Items must be unused, unworn, and in original condition, with all tags attached.
Exchanges are available, allowing you to exchange your size and receive your new item.
For all returns and exchanges, we will provide a return shipping label.
In Canada: Approved returns/exchanges will receive store credit. Original shipping fees and the cost of the return shipping label will be deducted from the store credit amount.
For Countries (with taxes and duties included): Approved returns/exchanges are eligible for store credit only. Original shipping fees, prepaid duties, and taxes will be deducted from the store credit amount.
Other Countries (without taxes and duties included): Approved returns/exchanges will receive store credit only. Original shipping fees will be deducted from the store credit amount.

Store credit does NOT expire.
Accessories, items marked SALE, and items purchased using store credit are not eligible for return or exchange unless they are faulty.

To submit your return or exchange, please CLICK HERE

RETURN TO SENDER

Any orders returned to us due to an incorrect, incomplete, invalid, or outdated shipping address will receive an automatic store credit for the value of the items purchased, less all non-refundable costs incurred, including but not limited to original shipping charges, return shipping charges, duties and taxes (for orders outside Canada), brokerage fees, and any other carrier-imposed fees. The remaining balance will be issued as store credit, which may be used toward a new order.

POLICY ACKNOWLEDGEMENT

By placing an order with Déesse Blanche Fashion, you acknowledged that you had read, understood, and agreed to our Return & Refund Policy and Shipping Policy, including the processing and estimated delivery timeframes displayed at checkout, as well as our policies regarding faulty or damaged items, minor repairable imperfections, returns, and refunds.