Refund policy

FAULTY OR DAMAGED ITEMS - FULL REFUND

We take great care to ensure every order meets our quality standards.

If your item arrives damaged, defective, or not as described, please contact us within 14 days of delivery with your order number and a short video or photo showing the issue.

✔ A prepaid return shipping label will be provided
✔ Once the return is received and reviewed, a full refund will be issued to your original payment method

CHANGE OF MIND RETURNS OR EXCHANGES

We accept returns and exchanges within 14 days of delivery.

Items must be unused, unworn, and in original condition, with all tags attached.
Exchanges are available, allowing you to exchange your size and receive your new item.
For all returns and exchanges, we will provide a return shipping label.
A handling fee will be deducted to cover the cost of return shipping and shipping out your exchange.
In Canada: Approved returns will receive store credit, excluding original shipping fees.
Outside Canada: Approved returns will receive store credit only. Original shipping fees, prepaid duties, and taxes will be deducted from the refund amount.

Please note:

Store credit does NOT expire.
Accessories and items marked FINAL SALE are not eligible for return or exchange unless faulty.

To submit your return or exchange, please CLICK HERE

RETURN TO SENDER

Orders returned to our warehouse as undeliverable (for example, due to an incorrect or incomplete address) will receive a store credit for the value of the items, excluding original shipping fees.

To understand why your parcel was returned, please contact the shipping carrier directly using your tracking number.